1. Introduction
Pikestead ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
Personal Information:
- Name, email address, phone number
- Government-issued ID and proof of address
- Banking and payment information
- Trading history and account activity
- Device information and IP addresses
Automatically Collected Information:
- Browser type and operating system
- Cookies and similar tracking technologies
- Login times and session duration
- Pages visited and features used
3. How We Use Your Information
We use your personal information to:
- Provide and improve our trading services
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Send you important account notifications
- Provide customer support
- Analyze platform usage and improve user experience
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, identity verification services, and cloud hosting providers
- Legal Authorities: When required by law, court order, or regulatory request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption
- Secure data centers with physical access controls
- Regular security audits and penetration testing
- Employee training on data protection
- Encrypted data backups
6. Data Retention
We retain your personal information for as long as your account is active and for 7 years thereafter to comply with legal and regulatory requirements. You may request deletion of your data subject to our legal obligations.
7. Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
- File a complaint with the Privacy Commissioner of Canada
8. Cookies and Tracking
We use cookies for authentication, preferences, and analytics. You can control cookies through your browser settings, but disabling them may affect platform functionality. See our Cookie Policy for details.
9. International Transfers
Your data is stored on servers located in Canada. We do not transfer personal information outside of Canada without your consent and appropriate safeguards.
10. Children's Privacy
Pikestead is not intended for users under 18. We do not knowingly collect information from minors. If we discover such information, we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification.
12. Contact Us
For privacy-related questions or to exercise your rights:
Email: privacy@pikestead.ca
Address: 123 Bay Street, Suite 2500, Toronto, ON M5J 2N8